Third-Party Risk Operation Center — TROC
The platform, people and expertise to manage your third-party risk.
Bring your third-party risk activities into one coordinated service. ICS CyberSec's Third-Party Risk Operation Center combines VenDefend's capabilities with the expertise and resources to understand your exposure, manage ongoing activities and keep action moving.
Give third-party risk the ongoing attention it needs.
Assessments need reviewing. Risks need action. Suppliers need follow-ups. Incidents need coordination. Management needs clear answers.
TROC brings these activities together through a central managed service, giving your organisation a consistent approach to third-party oversight while reducing the operational workload on your internal team.
What’s included
One central service. Connected capabilities.
Select a capability to see an example of what it looks like in practice.
Risk Assessments
Understand the risks within your third-party relationships. We coordinate assessments, review responses and supporting evidence, and identify gaps requiring attention.
Payroll provider questionnaire returned. 3 evidence gaps flagged for follow-up.
- ICS CyberSec handles
- Review responses and evidence, chase gaps
- You retain
- Accept residual risk where needed
Capabilities and delivery arrangements are tailored to the agreed service scope.
Platform and people
The resources to do the work. The expertise to guide it.
VenDefend provides the central workspace. ICS CyberSec provides the people and expertise to operate the agreed programme.
We coordinate supplier participation, review findings, follow up on actions and highlight issues requiring your attention. Your team gains a clearer view of what is happening, what remains outstanding and where decisions are needed.
Your organisation retains ownership of its business relationships, risk acceptance and governance decisions.
Finding log
Analyst-prioritised changes
- HighA critical supplier added a subprocessor in a new jurisdiction09:14
- MediumAssurance certificate for a Tier 1 provider expires in 14 days08:02
- MediumReport exception reviewed; analyst verdict attachedYesterday
Evidence attached
Owner assigned
Decision recorded
Illustrative platform view
Methodology
Start With Where. Focus on what matters.
Effective third-party risk management begins with understanding your business dependencies.
We identify which providers support your important business services, what could be affected if they experience a disruption and where alternatives or workarounds may be limited.
This context guides assessments, prioritises remediation and connects third-party risk with incident and continuity planning.
Explore Start With WhereWorking together
How TROC works with your organisation
01 · Understand your business
Review your dependencies, current processes, priorities and internal capacity.
02 · Define the service
Agree the third parties and activities in scope, responsibilities, reporting frequency and escalation arrangements.
03 · Establish the programme
Configure the supporting workflows in VenDefend, coordinate onboarding and begin the agreed activities.
04 · Manage and improve
Track progress, follow up on actions and provide ongoing reporting to support decisions and programme improvement.
What you can expect
Greater visibility. Less coordination. Consistent follow-through.
- Reduce the internal effort spent coordinating assessments and chasing updates.
- Focus attention on dependencies and risks that could materially affect your business.
- Keep remediation, incidents and outstanding decisions visible.
- Strengthen preparation for third-party disruption.
- Maintain evidence of ongoing oversight.
Bring your third-party risk programme together.
Whether you are establishing a programme or need additional capacity to operate one, TROC provides a practical combination of technology, expertise and operational support.